|We want you to be 100% satisfied with your purchase. Please read our policy below before returning or exchanging an item.
Refunds will not be given on any items that have no fault instead a credit note will be issued. Please adhere to our return policy below.
If you order the wrong size we can not exchange as every item is made to order
Please Contact us via email: firstname.lastname@example.org; we will then provide you with a returns form and the address to return the item /items
Credit Note Return
- Items must be unworn, unwashed and postmarked within 14 days of PURCHASE.
- A credit note will be issued.
- Buyer is responsible for shipping fees incurred to return items, excluding defective items. Original shipping is not refunded.
- If your item was purchased during a free shipping promotion or shipped for free, the standard shipping charge will be deducted from your refund.
- Items purchased with a promotional code for a percentage off are not refunded at full price; if a discount code was used, items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.
- Defective items must be reported within 14 days of delivery and must be sent back to us within 14 days once you have informed us.
- We are unable to take back items that have been worn/used/decorated/glued/washed, crafted with, etc. Please check your items, try them on, etc before using them!
- Items should be in their original packaging if possible and MUST be accompanied by a return form that we will email you.
- Orders that are refused after we have shipped or are returned to us because you were unavailable for delivery or didn't pay customs are treated and processed as returns, shipping charges have been incurred and therefore shipping is not refunded. This means you would have to pay shipping again to receive the item.
- Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns if we are unable to get a hold of you to obtain accurate shipping information and payment for reshipping charges.
EXCHANGES & REFUNDS
- Damaged/defective items will be replaced or can be returned for refund only if they are UNWORN and UNWASHED.
- A damaged item must be reported within 14 days of receipt and sent back to us within 14 days once you have informed us.
- Please inspect your items upon receipt; we cannot replace damaged items that have been worn, washed, used, crafted, etc.
- Please allow up to 28 days for your refund to appear on your statement, to receive a Credit note or to receive Replacement products
'This does not affect your statutory rights'